In this ultra-modern world, you might be forgiven for thinking that no one really needs to meet anyone in person anymore. Especially in the times of Covid, where meeting in person is actively discouraged. But there is one very good exception, which is when it comes to property maintenance. You probably know by now that we are HVAC maintenance specialists, and we spend a lot of our time assessing and quoting for maintenance and repair work. But if a property manager won’t meet us in person to talk about the quotes and work, then there are a lot of problems that arise – and it’s not just our company. In particular, there are 4 problems that comes up time and time again for maintenance workers.
You’re Too Busy
People are busy, and property managers are no exception. There is so much for you to keep up with that it can be easy to miss something, and sometimes that something is incredibly important. All too often we’ve received replies to quotes or questions that have seemed rushed, and the answers don’t really make a lot of sense. This is usually because property managers are working under a lot of pressure, and the issues we’re presenting to them are quite complex. This can make understanding the issues difficult, and cause a lot of back and forth emailing that just wastes more of your time in the long run. A 10-minute meeting is sometimes all we need to properly explain the issue to you in a way you can understand.
No Communication Issues
This issue goes hand in hand with the last, because a lot of things can go wrong in back-and-forth communications. Many times we have been attempting to explain an issue or situation to a property manager and they have not been able to understand what is wrong, or what needs to be done to fix it. In simple cases this is frustrating for the managers, as they just want to get to the bottom of the problem. But in particularly complex cases this can actually cause so many communication issues that the work doesn’t get done at all. This is problematic as the issue won’t go away, and will likely get worse without attention. Meeting with your contractor means there can be an immediate conversation and any confusion can be cleared up right away, leaving you confident in what needs to be done and what action you need to take.
Some of the maintenance work we do is remedial, or routine maintenance that can be slightly flexible on scheduling. But in other situations the work has to be done quickly in order to avoid further damage or cost. Email communication isn’t always quick, and it can sometimes take hours, days or sometimes months to come to an agreement on what needs to be done and when. These delays are not only difficult for us, but they can cause a huge amount of problems for you, not to mention cost you a lot of money. Again, a face-to-face conversation can end in a decision right away, which means we are able to get to work quickly and stop any further problems before they start.
Gives You Options
Once we’ve been to your site done a survey, we will usually provide you with a quotation for the works. This can be a sticking point for many property managers, particularly if the first 3 issues have all cropped up along the way. But there is more than one way to skin a cat, and often there will be a few different options available to resolve your issue. Different approaches we can take, different cost profiles and so on. This is the kind of thing we can only really do in conversation, as you can explain your concerns and we can explain your options, allowing you to pick the best course of action for you and get the ball rolling.
At Bonus Eventus Maintenance our job is to keep your HVAC systems in proper working order, running efficiently and at as little cost to you as possible, and the best way we can do that is to meet with you and discuss your needs. If you would like to know more about maintaining your HVAC systems and how we work, just get in touch with the team today.