Today we wanted to ask you a question. Are you happy with the service you’re getting from your HVAC maintenance contract?
That might sound like a loaded question, but you would be amazed how many facilities managers either have no feelings towards their contractors or are actively unhappy with the service they receive. But they stay with those contractors because they need the service, and they often feel that moving to a new provider will be too disruptive.
Over the years we’ve heard lots of different reasons why businesses have decided not to move HVAC contracts, even when they’re getting a sub-par service. Today, we want to take a look at the 3 most common and show you why there’s no good reason to stay in a bad HVAC maintenance contract.
I’ve Been Using Them For Years
A long-standing relationship with any contractor is, of course, something you should value. But if that relationship isn’t productive, proactive, and profitable, then it’s always worth re-evaluating. Contractors can become complacent over time, and service levels can dip unless that relationship is maintained properly. So, if your only reason for staying with your current HVAC maintenance company is that you’ve been using them for years, it might be time for a change.
It’s Too Much Effort To Change
True, finding a new HVAC maintenance company to work with can take some time and energy. But the actual handover should be effortless for you, and the benefits of the new maintenance contractor will show themselves very quickly. After all, if moving to a new maintenance contractor will save you time and money, plus reduce your stress levels – isn’t that worth it?
They’re Doing OK
So, your current HVAC maintenance company is doing OK. They’re nothing special, but things are ticking along. That’s not a bad start. But if you can’t say with confidence that your contractor is doing a good job, is proactive and exceeds your expectations on a regular basis, then it might be time for a change. One of the things to look out for is a maintenance contractor who will set up reports based on KPIs that are important for your business. This shows they understand what you need from them and means you can track their performance with confidence.
BUT while there is no good reason to stay in a bad HVAC contract, there are plenty of reasons to make the change and try someone new. For example…
A Fresh Start
If you’ve found yourself stuck in a contract that isn’t delivering what you need, changing contractors gives you a chance at a fresh start. With a new contractor, you can be clear about your priorities, expectations and needs from day 1, and build a relationship that works for you.
A big advantage of switching HVAC maintenance suppliers is that you get a whole new group of professionals casting their eyes over your system. They may be able to see things your old contractor didn’t or have a different approach to working with and maintaining your equipment that will save you money in the long run. A fresh set of eyes is never a bad thing, especially in the HVAC world!
Yes, we admit that the initial changeover part of moving HVAC contractors requires some effort on your part. But in the long term, it’s almost always worth it. You can find maintenance companies with more competitive rates, better service or a fresh focus on cost-savings and energy efficiency. It also gives you the opportunity to evaluate your needs and choose a provider that makes the most commercial sense to you – something you should be doing regularly anyway!
So, is it time for a change? At Bonus Eventus Maintenance we specialise in the installation and maintenance of commercial HVAC systems. With years of experience advising customers in a variety of industries on their heating and cooling needs, we offer a tailored HVAC maintenance service that takes your maintenance from reactive to proactive. If you’d like to know more, just get in touch with the team today.