OnceFew timesOften
Not at all Likely Extremely Likely
Strongly Not SatisfiedNot SatisfiedNeutralSatisfiedStrongly Satisfied
Response times to e-mails / phone calls
Ease of contacting the person you need
Communication with our office staff
Communication with our engineers / site workers
Information given on progress of repair / work
Appearance and attitude of staff
Was the engineer / site worker on time?
Time taken to complete repair
Standard of workmanship
Value for money
Overall quality of service