The Price, Estimates and Variations

Unless Bonus Eventus Maintenance Ltd. provides the Customer with an estimate which is accepted by the Customer in accordance with its terms, all Works will be charged on the basis of Bonus Eventus Maintenance Ltd.’s standard rates applicable at the time the Works are carried out.

Estimates provided by Bonus Eventus Maintenance Ltd. are valid for a period of 30 days from the date quoted unless otherwise stated.

Where Bonus Eventus Maintenance Ltd. provides the Customer with an estimate, which is accepted by the Customer in accordance with its terms, that estimate is a firm, fixed price quotation unless otherwise specified by Bonus Eventus Maintenance Ltd. in the estimate and also except as follows:

–  an estimate is based on the information made available to Bonus Eventus Maintenance Ltd. by the Customer.  If during the conduct of the Works it becomes apparent to Bonus Eventus Maintenance Ltd. that that information was either incorrect or insufficient in any respect that Bonus Eventus Maintenance Ltd. considers to be material, Bonus Eventus Maintenance Ltd. reserves the right to inform the Customer and to increase the estimated price to take account of the revised information, and

–  if prior to carrying out the Works, there is an increase in the cost of any relevant materials, equipment hire or transport since the date upon which Bonus Eventus Maintenance Ltd.’s estimate, written, emailed or oral, was provided, Bonus Eventus Maintenance Ltd. reserves the right to inform the Customer and to provide a revised estimate incorporating that increase. In this event, the revised estimate will apply unless the Customer cancels the Contract before the Works are begun.

Commencement and Completion Dates

Dates specified for the commencement and completion of the Works are estimates only. Bonus Eventus Maintenance Ltd. shall use all reasonable endeavors to ensure that it will attend on the date and time agreed. However, it accepts no liability in respect of non-attendance or late attendance on site or for the late or non-delivery of materials.

Inspection of Works 

The Customer shall inspect the Works immediately upon their completion and if it considers that the Works or any part thereof are not in accordance with the Contract, it shall within 14 days from the date of completion give detailed notice in writing thereof. In the absence of any such notice, the Works shall be conclusively presumed to be complete and free from any defect which would be apparent on reasonable examination.

Defects

Bonus Eventus Maintenance Ltd. undertakes to repair or make good any defect in completed work which appears within three months of completion of the same to the extent that such defect arises from a breach of Bonus Eventus Maintenance Ltd.’s obligations under this Contract and provided that details of the defect are notified by the Customer to Bonus Eventus Maintenance Ltd. in writing within such period and that Bonus Eventus Maintenance Ltd. and its insurers are given the opportunity of inspecting the work and the alleged defect. This undertaking shall only apply to work carried out and completed and invoiced by Bonus Eventus Maintenance Ltd. and which is paid for by the Customer by the due date. If Bonus Eventus Maintenance Ltd. returns to the site at the Customer’s request to review a claim under this undertaking and it transpires that the defect had not arisen as a result of a breach of this Contract on the part of Bonus Eventus Maintenance Ltd., Bonus Eventus Maintenance Ltd. reserves the right to charge the Customer for the visit at its standard rate.

Bonus Eventus Maintenance Ltd. reserves the right not to carry out any work where the Customer cannot evidence that the work was originally carried out and completed by Bonus Eventus Maintenance Ltd. or where payment has not been made in full for such work.

Exclusions are:

– Parts and materials will be provided only with the benefit of the manufacturer’s / supplier’s guarantee, and are not guaranteed by Bonus Eventus Maintenance Ltd.

– Any recall arising from circumstances or factors known to the Customer but not notified or disclosed to Bonus Eventus Maintenance Ltd. prior to the work having been undertaken.

– Defects resulting from misuse, willful act, or faulty workmanship by the Customer or anyone working for or under the direction of the Customer (other than Bonus Eventus Maintenance Ltd.).

– New installation: 1 year guarantee (new bathrooms, new kitchens, new tiling, etc.)

– Any repair works (e.g. repairing existing locks, repair tiling, repair grout, etc.) comes with maximum 3 months guarantee unless otherwise stated

Cancellation

If the Customer wishes to cancel an appointment for a visit by Bonus Eventus Maintenance Ltd., the Customer will incur a cancellation fee of £30+VAT if the cancellation is made less than 24 hours (but more than 2 hours) before the time scheduled for the appointment and of £70+VAT if the cancellation is made 2 hours or less before the scheduled appointment time.

If the Customer wishes to cancel a job that already has been authorized, the Customer will be liable for the cost of any time and materials incurred by us, in accordance with the original instructions.

Force Majeure 

Bonus Eventus Maintenance Ltd will use all reasonable endeavours to carry out the Works on the agreed dates but shall not be under any liability to the Customer if it should be either impossible or impracticable to carry out the Works on the agreed dates or at all, by reason of strike, lock out, industrial dispute, act of God or any other event or occurrence beyond Bonus Eventus Maintenance Ltd’s control.

Payment

BACS: Bonus Eventus Maintenance Ltd., Sort Code: 403545 Acc.No: 71628992

Cheque: Bonus Eventus Maintenance Ltd. 27 Rorkes Drift, Mytchett, Surrey, GU16 6EH

Invoices are payable within 14 days from the issue date. All late invoices will be passed on automatically to our commercial debt collectors Daniel Silverman for immediate doorstep collection. Late payments are subject to interest (1.5% per month from the due date) and admin fee (£10 per reminder). Cheques handling fee £4/chq.

All goods remain the property of Bonus Eventus Maintenance Ltd until the invoice is paid in full. Warranty is direct with manufacturer where available and our guarantee on the labour is only valid after the invoice has been paid in full. Bonus Eventus Maintenance Ltd is not liable for loss of revenue, although great care will be taken to avoid or minimise it. Recovery costs are passed on to clients/agents. All rights reserved.

Snagging: Where the Works have been completed subject to snagging, 90% of all amounts outstanding must be paid on such completion and the Customer must provide access to Bonus Eventus Maintenance Ltd without delay to enable the snagging to be finalised. The balance of 10% will become payable upon the finalisation of the snagging or, if access has not been made available to carry out the snagging within 14 days of completion, at the expiry of such 14 day period.

Where the Customer is represented by a third party (such as a managing agent, tenant or other occupier, contractor or other representative), in the event of non-payment by the Customer, the third party will be responsible for payment unless Bonus Eventus Maintenance Ltd has agreed otherwise in writing.